Returns

Shipping & Returns

If you're looking for information on Windscreen Wipers Direct Ltd shipping and returns, you should find it here, if you are unable to find what you are looking for, please contact us here

Shipping

We ship orders using Royal Mail and a number of other services at this time. We will not be liable for orders that go missing in the mail unless they are insured and can be tracked. If you do not agree with this policy, you should NOT place your order. Windscreen Wipers Direct Ltd uses Royal Mail shipping services.

UK, EU & Worldwide Royal Mail Shipping:

Orders placed before 12pm will be processed the same day subject to payment authorization and item availability.

How long will it be until I receive my goods?

  • UK - Royal Mail delivery time 3-5 working days
  • EU - Royal Mail delivery time 7-10 working days
  • Worldwide - Royal Mail delivery time 10-14 working days

How much will my delivery cost?

  • £2.60 standard service (UK mainland)
  • £7.95 standard service (EU)
  • £15.00 standard service (WORLDWIDE)

NOTE: Above information is a guide and actual cost for shipping will depending on the wight and size of your order.

Delivery timescales do NOT include weekends , e.g. if your order is placed on a Thursday we will dispatch it the next day (Friday) estimated delivery date does not include the Saturday , Sunday or any public holiday

Returns:

Goods sold within the UK and rest of the EU which prove unsuitable may be returned for refund, credit or exchange if they are returned to ourselves within 7 days of receipt, provided that they have not been used, all packaging is in intact, and all goods and packaging are in perfect condition.

Subject to the above, please also confirm the following when returning goods:

  • Confirm in writing (email) your intention to return the goods supplied within 7 days from receipt.
  • Returned unused items in their original condition and packaging in order to secure a refund.
  • Items must be returned carriage paid to us. You are fully responsible for the safe return of the goods which must arrive in a salable condition. You are advised to take out adequate insurance with the shipping agent.
  • Refunds will not include original or return carriage costs.
  • Damaged packaging will be charged at £10 to replace for new.
  • We cannot accept any items which have been specially ordered for you to your specification for return like Safety Mats.
  • All returns are to be accompanied by the senders name and address and reason for return.
  • We cannot accept responsibility for returned parcels which are undelivered or delivered damaged by your courier. Please retain your proof of postage should you need it on the event of a claim with your carrier.

Missing Parts / Damage

Please advise us of any problems with missing or damaged parts within 5 days. Carrier damage must be taken up immediately. We regret that beyond this time we may be unable to process your claim.

Special Orders

On any non stock special order item we reserve the right to charge full order value to the customers credit/debit card, which is non returnable in the event of cancellation, based upon the customers implicit instructions to order the goods on their behalf.

Cancellation:

You can return any physically shipped product to us in its original condition within 30 days of the date you received the item(s)

If you decide to cancel an order that you have not yet received, please call 01883 653277 or email admin@windscreenwipersdirect.co.uk to inform one of our colleagues whether you would like a refund or exchange. To speed up the process, please have your order number to hand before calling.

Once we have received your request, we will contact you to process your cancellation.

Warranty:

All goods carry a standard warranty offered under UK law; the manufacturers warranty. Please note warranty only covers a manufacturing defect, not a fault caused by incorrect use or assembly. Please check your order as soon as you receive it, if there is any concerns please contact us.

Windscreen Wipers Direct is a trading name of Windscreen Wipers Direct Ltd. Company No. 09106002, a Company registered in United Kingdom.

  Registered office:
52 High Street
Pinner
Middlesex
HA5 5PW

  Tel: (+44) 01883 653277
 Email: admin@windscreenwipersdirect.co.uk